Privacy Policy

Effective Date: 2nd July 2024

Synergy Creations is a leading video editing company offering a broad range of video editing and post-production services globally. We are committed to protecting the privacy of our clients and to being transparent about the information we collect and how we use it.

Scope

This policy applies to information collected through our website, mobile applications, and any related services, sales, marketing, or events.

Information We Collect

1. Personal Information

Identifying Information: Name, email address, phone number, and other contact details.
Financial Information: Credit card numbers, billing addresses, and payment history for processing transactions.
Project Information: Video files, project briefs, and other materials submitted for our services.

2. Non-Personal Information

Usage Data: Information on how services are accessed and used, including clicks, internal links, pages visited, and other similar information.
Technical Data: IP address, browser type, and version, operating system, and device information.

3. Sensitive Information

We do not intentionally collect sensitive personal information. Clients should refrain from submitting such information to our platform.

How We Use Your Information

To Provide Services: Processing your projects, managing transactions, and offering customer support.
Communication: Sending updates, promotional materials, and other service-related notices.
Improvement and Development: Enhancing our services, developing new features, and conducting analysis to serve our clients better.
Legal Compliance: Adhering to applicable laws, regulations, and legal requests.

Sharing and Disclosure

With Service Providers: Sharing with third parties who perform services on our behalf, under confidentiality agreements.
For Legal Reasons: Disclosing information when required by law, to protect our rights, or in response to legal processes.
In Business Transfers: Information may be shared during negotiations of, any merger, sale of company assets, financing, or acquisition.

International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

Data Security

We implement significant measures and protocols to secure your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have rights under data protection laws to access, correct, delete, or restrict the use of your data, or to object to certain processing activities.

GDPR Privacy Policy

This Privacy Notice for residents of the European Union (EU) applies to all visitors, users, and others who reside in the EU and is provided under the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following categories of personal information from you:

Identifiers such as your name, email address, and IP address.
Contact information, including your address and phone number.
Financial information, if you make purchases on our website.
Website usage information, such as your browsing history, search history, and interactions with our website.
Geolocation data, if you provide it or if your device settings allow us to collect it.

We collect this information to provide and improve our services, fulfilling your requests, and ensuring compliance with applicable laws and regulations.

Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

The processing is necessary for the performance of a contract between you and us or for taking steps at your request before entering into a contract.
The processing is necessary for compliance with a legal obligation we are subject to.
The processing is based on your consent, which you may withdraw at any time.
The processing is necessary for our legitimate interests, such as improving our services and protecting our rights.

Use and Sharing of Personal Information

We may use the personal information we collect for the following purposes:

To provide and maintain our website and services.
To process and fulfill your orders, requests, and transactions.
To communicate with you about updates, offers, and promotional materials.
To comply with legal obligations and enforce our rights.

We may share your personal information with third parties, including service providers and business partners, to assist us in operating our website, delivering services, and analyzing user behavior for marketing purposes.

Data Subject Rights

As a data subject under the GDPR, you have certain rights regarding your personal information. These rights include:

The right to access your personal information and request copies of it.
The right to rectify any inaccurate personal information we hold about you.
The right to erase your personal information under certain circumstances.
The right to restrict the processing of your personal information.
The right to object to the processing of your personal information.
The right to data portability, allows you to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us using the contact details provided below.

Data Transfers

We may transfer your personal information to countries outside the EU. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information, as required by applicable data protection laws.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law.

CCPA Privacy Policy

This section of the privacy notice is specifically for California residents and provides additional information in compliance with the California Consumer Privacy Act (CCPA). It applies solely to individuals who reside in the State of California and extends the details outlined in Our Privacy Policy.

Information We Collect

We may collect the following categories of personal information from you:

Identifiers such as your name, email address, and IP address.
Commercial information related to transactions and purchases you make on our website.
Internet or other electronic network activity information, such as your browsing history, search history, and interactions with our website.
Geolocation data, if you provide it or if your device settings allow us to collect it.
Inferences are drawn from the above information to create a profile about your preferences and characteristics.

We collect this information to provide and improve our services, customizing your experience, and ensuring compliance with applicable laws and regulations.

Use and Sharing of Personal Information

We may use the personal information we collect for the following purposes:

To provide and maintain our website and services.
To process and fulfill your requests, orders, and transactions.
To personalize your experience and provide tailored content and advertisements.
To communicate with you about updates, offers, and promotional materials.
To comply with legal obligations and enforce our rights.

We may share your personal information with third parties, including service providers and advertising partners, to assist us in operating our website, delivering services, and analyzing user behavior for advertising purposes.

Your California Privacy Rights

As a California resident, you have certain rights regarding your personal information under the CCPA. You have the right to:

Request access to the specific pieces of personal information we have collected about you.
Request deletion of your personal information, subject to certain exceptions.
Opt out of the sale of your personal information.

Non-Discrimination

We will not discriminate against you for exercising your CCPA rights, such as denying services, charging different prices, or providing a different level of quality.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16.

Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information, which helps us improve our services and your experience.

Third-Party Privacy Practices

This policy does not cover the privacy practices of third parties that we do not own or control.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top.

Contact Us

For questions about this Privacy Policy, please get in touch with us.